Privacy

Privacy-first, data-minimized.

This page describes how Lonia AI handles information related to Lonia Sentinel. We minimize collection, limit use to service operation, and do not use client data for public training.

What we collect

  • Contact details you provide (e.g., email, name) for support and onboarding
  • Operational metadata (run status, timestamps, platform outcomes)
  • Configuration inputs you provide (brand voice notes, do/don’t lists)

How we use it

  • To operate the service and deliver automation outcomes
  • To provide support and respond to requests
  • To improve performance through analytics and testing (where enabled)

What we don’t do

  • No public training on client data
  • No selling of personal information
  • No unnecessary collection of sensitive data

Security & retention

  • Access controls aligned to least privilege
  • Retention aligned to operational need and contracts
  • Audit trail and logging to support accountability

Your choices

  • You can request correction, or deletion where applicable.
  • You can request an overview of stored operational data tied to your account.

Privacy questions: support@lonia.ai.